CONSULTING

Demonstrating expertise in Development of IT Policies & Procedures and Implementation

Client Requirement

Develop organization-wide IT policies and procedures, and produce related documentation for various audiences.

Solution

Combined existing and newly gathered knowledge of executive/board requirements, user needs and best practices, corporate data retention/archiving goals, security and legal realities, and ongoing operational and management requirements to develop a comprehensive IT systems policy and procedures framework. Presented recommendations to the board, and received approval. Created complete set of documentation customized to the various audiences.

Client Benefit

  • Defined the expected and permissible operation of IT company-wide, reducing exposure and risk
  • Defined procedures for responding to specific events
  • Helped users make best use of IT resources
  • Reduced legal liability
  • Controlled availability of corporate information

BUSINESS CONTINUITY

Demonstrating expertise in Disaster Recovery Planning & Implementation

Client Requirement

Develop and implement a plan to facilitate recovery and avoid business disruption in the event of a disaster.

Solution

Worked with the client to define specific expectations for recovery, including the exact recovery point and time for restoring data and systems. Formulated a procedural action plan, including restoration of critical services not under client’s direct control. Implemented infrastructure improvements and redundant data backup and replication systems to achieve client objectives.

Client Benefit

  • Assured best possible levels of up time and continuous data access
  • Ensured business continuity and effective, clearly documented response after a disaster
  • Minimized downtime and cost following a disruption of systems and services

COLOCATION MIGRATION

Demonstrating expertise in Hardware and Software Migration & Server and Services Architecture

Client Requirement

Plan and implement a move to a new off-site data services/hosting provider to address existing reliability and availability concerns.

Solution

Performed a thorough inventory of affected equipment and services, developed detailed plan (including timelines, identifying opportunities for shortest-possible downtime, and coordinating vendors), performed the actual migration and configuration of all related equipment and services, and integrated/tested co location and ISP connectivity.

Client Benefit

  • Achieved desired levels of access to critical and internet-dependent systems
  • Reduced annual co location costs (achieved through planning and negotiation with the provider)

SERVER VIRTUALIZATION

Demonstrating expertise in Hardware and Software Migration & Server and Services Architecture

Client Requirement

Investigate options for consolidating various out-of-warranty file servers — in various physical locations and of various ages, brands, and functions — all running critical business services. Leverage existing investment rather than purchase new servers.

Solution

Developed and implemented a strategy for server virtualization, allowing for improved performance and reliability across a dramatically reduced number of servers. Migrated services outside of business hours and tested, resulting in zero downtime.

Client Benefit

  • Improved stability, monitoring, and reporting through advanced software and tools
  • Extended data access and backup capabilities
  • Availability of data and services near 100%
  • Reduced the number of physical servers by 80%